Help & FAQ

SHIPPING

How much is shipping?

Free shipping is always my Treat to you. I think you're sweet & you deserve it. 

Where does Treat Beauty ship to?

Treat currently ships to all 50 states including Hawaii & Alaska. Delivery to Hawaii & Alaska may take longer. 

How long will my Treats take to arrive?

Standard shippings is 3 - 9 days. There is no charge for shipping. Please allow us 1 - 2 days to receive & process your order. 

When will my order ship?

When you place your order it is sent direct to shipping. Please allow 1 - 2 business days for your order to process & ship. If you place your order after 2 PM PST your order will be processed the following business day. 

After your Treat is out of the kitchen it goes straight to the carrier. You will get a shipping notification via email as soon as the carrier updates the tracking info for your package. Please allow the carrier 1 - 2 business days to update the tracking information. 

I received part of my order but where are the rest of the items I ordered?

Orders ship from various warehouses across the US and often arrive in separate packages and on different days. 

I can't seem to track my order or my tracking # isn't working?

Treat ships via several carriers including UPS, USPS and DHL. DHL is one of the carriers that does not allow tracing. Don't worry we are keeping track of your package for you.

In some cases the carrier may not update the tracking information for your package right away. Please allow 1 - 2 business days for tracking to update. If you tracking # is not updating or isn't working at all please reach out to The Treat Team at lollipophotline@treatbeauty.com so we can help you out. 

Why hasn't my order shipped? I placed it several days ago?

Oftentimes this means the carrier still has not updated the tracking information yet or they have not provided tracking information. In some cases you may not receive the shipping notification until right before delivery. Delivery information is updated automatically once the carrier updates the shipping. 

Can I change my shipping address? 

Please email The Treat Team at lollipophotline@treatbeauty.com with your order # and email. The more information you provide, the sooner we can try to change your information. Please be sure to include Urgent: Wrong Address in the subject line.

My team ships orders efficiently and we have a very small window that we can try to make the change. If you request a change of shipping please keep in mind your order may be too far along in the shipping process to make any changes. Please be careful to provide the correct information when placing your order. 

Can I change or cancel my order? 

Once your order has been placed, we are not able to make edits or changes to your order. 

Please see our returns policy here

Did your order arrive damaged or is it incorrect? 

Please take a picture of the damaged or incorrect items along with the packing list and outer packaging and email along with your order # within 24 hours of receiving to lollipophotline@treatbeauty.com so we can get you a replacement.

Please note we must have a picture of the outer packaging and packing slip as well as the damaged items. This is so we can share this with our fulfillment and get replacements. 

PRODUCT

Where can I find ingredients & information about Treat products? 

You can learn all about our products on the individual product pages on my store. If you have any other questions or feedback you can reach out to my team via email at lollipophotline@treatbeauty.com.

Does Treat test on animals? 

Never! We are obsessed with our furry friends and our own fur babies, Sadie & Bomber that we would never dream of testing on animals. 

RETURNS

We want you to be happy with your Treat. You are welcome to return any item for a refund within 30 days of purchase.

Return mail costs are the responsibility of the customer. We are not responsible for lost or damaged returns so please be sure your items are shipped via insured and tracked shipping.

Please include your order #, name and email address in your order so we can issue you a refund. 

TREAT RETURNS 

3519 NE 15th Ave #456
Portland, OR 97212

Did your order arrive damaged or is it incorrect? 
Please take a picture of the damaged or incorrect items along with the packing list and outer packaging and email along with your order # within 24 hours or receiving to: lollipophotline@treatbeauty.com so we can get you a replacement.

Please note we must have a picture of the outer packaging and packing slip as well as the damaged items. This is so we can share this with our fulfillment and get replacements. 

ORDER QUESTIONS

How can I change or cancel my order? 

Please email The Treat Team at lollipophotline@treatbeauty.com with your order # as soon as possible if you would like to cancel your order. Sorry we can not make edits or changes to orders. 

How can I check the status of my order? 

You can view your order status on your account page. Your order list should update once your order is processed and shipping is complete.

Can I used more than one promo code on my order? 

You can apply one promo code per order. If you have more than one promo code please pick your favorite. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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