Free Shipping on orders over $20   Afterpay on orders over $35

Help & FAQ

SHIPPING

If you have any questions or concerns about your current order in process, please email us up at lollipophotline@treatbeauty.com and we'll be there for you. 

How much is shipping?

Spend $20 or more and you will get free shipping. 

Orders under $20 shipping is charged at a flat rate of $5

Orders over $20 Free Standard Shipping

Where does Treat Beauty ship to?

Treat currently ships to all 50 states including Hawaii & Alaska and Canada. Delivery to Hawaii & Alaska may take longer. 

Shipping costs to Canada is calculated at checkout. Standard shipping to Canada is 8-13 days. 

Please allow us 2 - 3 days to receive & process your order.

How long will my Treats take to arrive?

Standard shipping is 7 - 10 business days. Please allow us 2 - 3 days to receive & process your order. 

There are ongoing delays throughout the postal system due to COVID-19. Please double-check your country's postal service website to stay up to date. You can also check the USPS website here for ongoing updates. We know how important it is to get your Treats  as soon as possible!

When will my order ship?

When you place your order it is sent direct to shipping. Please allow 2 - 3 business days for your order to process & ship. If you place your order after 2 PM PST your order will be processed the following business day.

After your Treat is out of the kitchen it goes straight to the carrier. You will get a shipping notification via email as soon as the carrier updates the tracking info for your package. Please allow the carrier 2 - 3 business days to update the tracking information. 

I received part of my order but where are the rest of the items I ordered?

Orders ship from various warehouses across the US and often arrive in separate pack

I can't seem to track my order or my tracking # isn't working?

Treat ships via several carriers including UPS, USPS and DHL. DHL is one of the carriers that does not allow tracing. Don't worry we are keeping track of your package for you.

In some cases the carrier may not update the tracking information for your package right away. Please allow 1 - 2 business days for tracking to update. If you tracking # is not updating or isn't working at all please reach out to The Treat Team at lollipophotline@treatbeauty.com so we can help you out. 

Why hasn't my order shipped? I placed it several days ago?

Oftentimes this means the carrier still has not updated the tracking information yet or they have not provided tracking information. In some cases you may not receive the shipping notification until right before delivery. Delivery information is updated automatically once the carrier updates the shipping. 

Can I change my shipping address? 

Please email The Treat Team at lollipophotline@treatbeauty.com with your order # and email. The more information you provide, the sooner we can try to change your information. Please be sure to include Urgent: Wrong Address in the subject line.

My team ships orders efficiently and we have a very small window that we can try to make the change. If you request a change of shipping please keep in mind your order may be too far along in the shipping process to make any changes. Please be careful to provide the correct information when placing your order. 

Can I change or cancel my order? 

Once your order has been placed, we are not able to make edits or changes to your order. 

Please see our returns policy here

Did your order arrive damaged or is it incorrect? 

Please take a picture of the damaged or incorrect items along with the packing list and outer packaging and email along with your order # within 24 hours of receiving to lollipophotline@treatbeauty.com so we can get you a replacement.

Please note we must have a picture of the outer packaging and packing slip as well as the damaged items. This is so we can share this with our fulfillment and get replacements. 

I received a notification that my order was delivered but I didn't receive it. What do I do?

When the tracking of your package is updated as "delivered" by the postal carrier, it will email you automatically from us to let you know about your delivery. 

Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the dellivery email but have not receive your package, here is what we suggest.

DOMESTIC CUSTOMERS: 

  • USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
  • Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information. Oftentimes the carrier can track down the package for you.
  • If the package still does not show up, please call USPS to file a claim. Treat Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!

INTERNATIONAL CUSTOMERS: 

  • Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package. 
  • Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
  • Contact us for additional assistance.Treat Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!

We also recommend going to MissingMail.USPS.com to report the incident in order to receive a case number so that we can look into the matter further if you reach out to us. Alternatively, you can contact USPS customer care at 1-(800) 275-8777.

I received part of my order but where are the rest of the items I ordered?

Orders ship from various warehouses across the US and often arrive in separate packages and on different days. 

I can't seem to track my order or my tracking # isn't working?

Treat ships via several carriers including UPS, USPS and DHL. DHL is one of the carriers that does not allow tracing. Don't worry we are keeping track of your package for you.

In some cases the carrier may not update the tracking information for your package right away. Please allow 1 - 2 business days for tracking to update. If you tracking # is not updating or isn't working at all please reach out to The Treat Team at lollipophotline@treatbeauty.com so we can help you out. 

Why hasn't my order shipped? I placed it several days ago?

Oftentimes this means the carrier still has not updated the tracking information yet or they have not provided tracking information. In some cases you may not receive the shipping notification until right before delivery. Delivery information is updated automatically once the carrier updates the shipping. 

Can I change my shipping address? 

Please email The Treat Team at lollipophotline@treatbeauty.com with your order # and email. The more information you provide, the sooner we can try to change your information. Please be sure to include Urgent: Wrong Address in the subject line.

My team ships orders efficiently and we have a very small window that we can try to make the change. If you request a change of shipping please keep in mind your order may be too far along in the shipping process to make any changes. Please be careful to provide the correct information when placing your order. 

Can I change or cancel my order? 

Once your order has been placed, we are not able to make edits or changes to your order. 

Please see our returns policy here

Did your order arrive damaged or is it incorrect? 

Please take a picture of the damaged or incorrect items along with the packing list and outer packaging and email along with your order # within 24 hours of receiving to lollipophotline@treatbeauty.com so we can get you a replacement.

Please note we must have a picture of the outer packaging and packing slip as well as the damaged items. This is so we can share this with our fulfillment and get replacements. 

TREAT BEAUTY BUNDLE

This bundle is for those that want to stock up on their favorites, explore new flavors, or can never decide which treat beauty jumbo lip balms or color sticks to get! So, if you want to try several flavors or can't decide which one to get. Get all 4 for only $45 + free s/h! 

Bundle Your Treats Now: treatbeauty.com/bundles

Must purchase 4 Treat Beauty Jumbo Lip Balms to qualify for the $45 bundle price. 

In stock jumbo lip balm flavors only. 

The flavors on the Bundle Your Treats page are the flavors available to add to your Bundle Box. 

Discounts do not apply to the Treat Beauty Bundle. 

SWEET REWARDS & REFERRAL PROGRAM

Do you have a rewards program?

I do and I would love, love for you to sign up for it! Redeem your Sweets to save when you Treat yourself. 

To create a new account or sign in to your existing rewards account, click here: www.treatbeauty.com/account/register

Can I refer a friend to Treat?

Yes you can! Give your friends a tasty reward and get yours when they make a sweet purchase. After you sign up for the Sweet Rewards Program you will have a URL to give your friends to save that you can share on social media or send via text. When they shop, you save. Win, win!

Do you have a featured flavor to try?

I do have a Flavor of the Month that is always 20% off. Be sure to sign up for my newsletter to be the first to know what the Flavor of the Month is! Sign up for the Newsletter at www.treatbeauty.com

PRODUCT

Where can I find ingredients & information about Treat products? 

You can learn all about our products on the individual product pages on my store. If you have any other questions or feedback you can reach out to my team via email at lollipophotline@treatbeauty.com.

Does Treat test on animals? 

Never! We are obsessed with our furry friends and our own fur babies, Sadie & Bomber that we would never dream of testing on animals. 

Why does my new lip balm feel gritty?

This is perfectly okay and normal for some of my lip balms and is caused by shea butter crystallizing with temp fluctuations. If you keep it in a warm place, the butters will soften and be just fine!! But, not too warm! :)

The butters melt together and your lip balm will get yummier and more flavorful as you use them. 

RETURNS

Unopened product can be returned to us within 30 days of purchase for a refund. We do not accept returns or exchanges of opened product due to health and safety reasons. 

Return mail costs are the responsibility of the customer. We are not responsible for lost or damaged returns so please be sure your items are shipped via insured and tracked shipping.

Please include your order #, name and email address in your order so we can issue you a store credit. 

TREAT RETURNS 

3519 NE 15th Ave #456
Portland, OR 97212

Did your order arrive damaged or is it incorrect? 
Please take a picture of the damaged or incorrect items along with the packing list and outer packaging and email along with your order # within 24 hours or receiving to: lollipophotline@treatbeauty.com so we can get you a replacement.

Please note we must have a picture of the outer packaging and packing slip as well as the damaged items. This is so we can share this with our fulfillment and get replacements. 

ORDER QUESTIONS

How can I change or cancel my order? 

Please email The Treat Team at lollipophotline@treatbeauty.com with your order # as soon as possible if you would like to cancel your order. Sorry we can not make edits or changes to orders. 

How can I check the status of my order? 

You can view your order status on your account page. Your order list should update once your order is processed and shipping is complete.

Can I used more than one promo code on my order? 

You can apply one promo code per order. If you have more than one promo code please pick your favorite. 

Does Treat Beauty feature a Wholesale option?

Yes we do! Please send all Wholesale questions and opportunities to Marnie@TreatBeauty.com. Thank you!